"Excellence in Wisconsin Assisted Living
Through Internal Quality Improvement"
 

Partnering in Assisted Living Symposium (PALS) 2026

What is PALS

Partnering in Assisted Living Symposium (PALS) brought together assisted living providers, partners, and advocates from across Wisconsin to advance quality through collaboration and shared learning. Participants engaged in a day focused on enhancing quality of care and quality of life in assisted living communities.

Registration is open to all staff working in Wisconsin Assisted Living Communities (ALCs) who are interested in learning more about and improving the quality of life for their residents. Join us whether your ALC is already participating in WCCEAL or not, it’s a great opportunity to network virtually and learn more. It is also open to advocates, state of Wisconsin, provider associations, researchers, and industry working with assisted living, as well as national assisted living partners. For more information contact wcceal@qid.wisc.edu

PALS Schedule - January 21, 2026, 10am - 4pm CT

Session Resources Speakers
Welcome & WCCEAL Intro recording Alfred C. Johnson (WI DHS)
Facilitators:
Jenna Heim (MetaStar)
Reid Parks (QID UW-Madison)
Quality in Assisted Living Nationwide recording Moderator: Alfred C. Johnson
QALC Panelists:
John Schulte
Pamela Truscott
Paul Williams
Linda Crouch
David Schless
Sheffield Richey
Wisconsin Assisted Living Updates recording Facilitator: Jenna Helminski Juve (Ombudsman/BoALTC)
Presenters:
Liza Morrow (BoALTC)
Ken Brotheridge (DQA)
Kevin Coughlin (DHS)
Taylor Goodland (M3)
Susan Nordman-Oliveira (QID/eQuality)
Lori Koeppel (CRC)
Edmond Ramly (WCCEAL Research)
Todd Smet (DSPN)
Jena Jackson (WiCAL)
Erin Boutan (WALA)
Marissa Janke (LeadingAge WI)
Liz Jensen (Direct Supply Innovation & Technology Center)
Emily Nelson (MetaStar)
Quality in WCCEAL Assisted Living Communities recording Facilitator: Reid Parks
Association Admins with respective Heather Bruemmer Quality awardees:
2025 LeadingAge Wisconsin Recipient: Renaissance by Rennes of Wisconsin Rapids
2025 WiCAL Recipient: Eagle Court Memory Care
2025 DSPN Recipient: Creative Community Living Systems (CCLS)
2025 WALA Recipient: The Cottages Senior Living & Memory Care
Future Directions Q&A recording Alfred C. Johnson
Kevin Coughlin
Susan Nordman-Oliveira
Closing recording Alfred C. Johnson
Kevin Coughlin
Jenna Heim

Attendees completed several anonymous polls during the symposium, summarized below.

After the event, attendees rated PALS as "excellent" with a Net Promoter Score of 49 and rated the event as 4.3/5 stars on average. Thank you to those who enjoyed the symposium and would highly recommend events like PALS to peers!

Attendee Mix

Most PALS 2026 attendees (68) lived in or worked for Wisconsin ALCs, with 14 from government organizations and smaller representation from MCOs, non-Wisconsin ALCs, and provider associations.

Biggest Challenges to AL Quality in 2026

Attendees reported the biggest challenges to quality in assisted living in 2026 were staffing (18 votes) and complex resident needs (16), followed by funding gaps, regulatory compliance, and costs.

What does impactful support look like in terms of advancing your quality journey?

Virtual trainings (28 votes) were identified as the most valuable form of support, followed by quality improvement facilitation (19) and leveraging quality reports (16).

Involving Residents & Families

Resident councils (20 responses), satisfaction surveys (18), and informal 1-on-1 chats (17) are the most common methods for engaging residents and families in quality improvement efforts.

-+ How do I join WCCEAL?

If you are a Wisconsin State licensed assisted living community (RCAC, CBRF and AFH), information on How to Join WCCEAL is available on the WCCEAL website.

-+ Do I have to be a member of an association to join WCCEAL?

Yes, at this time there are 4 WCCEAL Sponsors and they are the 4 Wisconsin Assisted Living Associations (DSPN, WALA, WiCAL and LeadingAge WI). If you are a member of one of these associations or interested in joining, please speak to one of their representatives. Their contact information is available on the How to Join WCCEAL page.

-+ Is there a cost to join WCCEAL?

Membership in WCCEAL is currently free to all Wisconsin State licensed assisted living communities (RCAC, CBRF and AFH), however in order to join WCCEAL you must first be part of an approved quality improvement program available through one of the WCCEAL Sponsor Associations. Membership in these Associations or their quality programs may come with a cost. Please talk to your association representative about these details.

-+ What are the benefits to joining WCCEAL?

Core benefits of WCCEAL for ALCs

  • Membership in a statewide coalition that represents providers, regulators, payers, residents, and quality improvement experts.
  • Access to a secure data-driven platform to assess their quality improvement structures, processes, and outcomes using measures co-designed by statewide stakeholders.
  • Regular feedback through data-driven reports that they can customize to compare themselves to ALC peer groups of their choice.
  • Targeted support to adapt their quality improvement efforts, including expert coaching, peer mentoring, and active engagement in a state-approved quality improvement program.
  • Free access to the Clinical Resource Center including the PALTmed (formerly AMDA) clinical practice guidelines for assisted living.
  • Access to promotional media resources.

Additional benefits of WCCEAL for ALCs in good standing

  • Public recognition on the WCCEAL website.
  • Regulatory flexibility: If an assisted living community that qualifies for the abbreviated survey is a member of WCCEAL in good standing, that assisted living community is surveyed later than assisted living communities in the same situation that are not members of WCCEAL in good standing.
  • Eligibility for premium discounts for liability insurance.

-+ What do I have to do when I'm a part of WCCEAL?

Once you have joined WCCEAL through your Sponsor Association, you will be given login access to QID. QID houses the WCCEAL, eQuality and CRC websites, all of these websites are available to WCCEAL members via their QID user. eQuality is WCCEAL's online data and reporting system. All ALCs using eQuality are expected to follow the WCCEAL Timeline. This includes submitting Quality Improvement (QI) Variable data, as well as administering the Satisfaction Survey.

Four times a year the ALC users must log into eQuality and enter their ALC's QI Variable data. This is done during a 2 week window following the end of each quarter. The data must be submitted for each quarter before the 15th of January, April, July and October. The first time an ALC's data is entered it may take approximately 30 minutes (depending how prepared the user is), subsequent quarters usually take between 5-20 minutes to complete.

Once each year the ALC users must administer the WCCEAL Resident Satisfaction Survey between February 4 and April 23, instruction sheet PDFs and surveys for each of your ALCs are created and downloaded from the Survey page of the eQuality website. There you can choose how you would like to administer your ALC's surveys, either online or on paper. Surveys can then be returned in self-addressed envelopes (available from your Sponsor Administrators), in bulk mail or upload by the ALC or they can be entered directly into the system by the resident, resident's helper or ALC staff. Paper and PDF surveys must be postmarked or uploaded by April 9 and online surveys can be entered into the system through April 23.

The following document includes a table to help you track and record the expected tasks throughout the year:

Your Sponsor Association may have other duties necessary to keep in good standing with their QI programs; these are the ALC requirements within WCCEAL.

-+ What is WCCEAL?

WCCEAL is a group of dedicated people organized to improve the outcomes of individuals living in Wisconsin assisted living communities (ALCs). The state of Wisconsin recognized the importance of addressing quality in Assisted Living. In 2009, the Wisconsin Coalition for Collaborative Excellence in Assisted Living (WCCEAL) was formed to redesign the way quality is ensured and improved for individuals residing in ALCs. This public/private coalition utilizes a collective impact model approach that brings together the state, the industry, the consumer, and academia to identify and implement agreed upon approaches designed to improve the outcomes of individuals living in Wisconsin ALCs. WCCEAL utilizes QID's eQuality system for online data collection and reports for ALC members, sponsor organizations and stakeholders.

To learn more about the WCCEAL coalition and the initiative please view this 25 minute comprehensive video presentation which summarizes the WCCEAL coalition and its online data reporting system, eQuality.

History of WCCEAL sponsored summits

In 2023 WCCEAL hosted a virtual assisted living quality summit and in 2022 an in person summit at Wingspread, to learn more about these meetings please review the Summit Recap and visit the WCCEAL summit page.