"Excellence in Wisconsin Assisted Living
Through Internal Quality Improvement"
Through Internal Quality Improvement"
The resident satisfaction survey is administered at the ALC level once per year between February and April. ALCs and their sponsor associations can compare their performance with other providers in the state, in seven areas: staff, resident rights, environment, activities, meals and dining, health management/care, and overall ratings.
The quality improvement data is collected from ALC members once per quarter providing information about the ALCs quality improvement structure, processes and outcomes.
A series of web-based reports on the results of the satisfaction measures, the quality improvement variables, and the ALCs’ rate of participation in the data collection permit the participating communities to review their performance and compare themselves to their counterparts in the program. More extensive information on individual ALC performance and participation is available to the sponsors, since they are integral to the feedback and quality improvement functions of WCCEAL.