The password protected section of the WCCEAL website (eQuality) is available only to members of WCCEAL. It consists of an annual resident satisfaction survey, an instrument to collect information about each member ALC’s quality improvement structure, processes, and outcomes, webpages for ALCs and sponsor associations to monitor their data benchmarked against other participating ALCs, and quality improvement tools and resources for ALCs and sponsors.

The resident satisfaction survey is administered at the ALC level once per year between January and April. ALCs and their sponsor associations can compare their performance with other providers in the state, in seven areas: staff, resident rights, environment, activities, meals and dining, health management/care, and overall ratings. The quality improvement data is collected from ALC members once per quarter providing information about the ALCs quality improvement structure, processes and outcomes.

The output of the system is a series of web-based reports on the results of the satisfaction measures, the quality improvement variables, and the ALCs’ rate of participation in the data collection. These reports permit the participating communities to review their performance and compare themselves to their counterparts in the program. More extensive information on individual ALC performance and participation is available to the sponsors, since they are integral to the feedback and quality improvement functions of WCCEAL.

-+ Timeline Table